First: training courses in the field of management and quality
|
No |
Course title | The goal and the main axes |
Course duration |
|
1 |
Strategic planning |
– To introduce to the participants the concept and the importance of the skill of planning and strategic planning, its components and its various dimensions.- To familiarize the participants with the elements,components and models of strategic planning.
– to enable the participants to plan their usual business in the work – To enable the participants to contribute to the preparation of strategic plans of their organization. – To enable the participants to master the use of strategic planning tools. – To enable the participants to measure the effectiveness of the strategic plan through measuring performance indicators. |
Five days |
|
2 |
Total quality management | – To familiarize the participants with the concept of quality. its elements, the concept of total quality management and quality management system of (ISO9001)- to enable the participants to understand the concept, foundations, components and application of total quality management tools and quality management system of (ISO9001)- To enable the participants to apply total quality management and quality management system of (ISO9001) in their organizations with self-efforts and without external consulting.
– to familiarize the participants of application stages of quality management system (ISO9001 ) and to be qualified for the certificate with self-efforts and without external consulting – to familiarize the participants on the differences between total quality management and quality management system (ISO9001) – To familiarize the participants with the 6 Sigma and the method of its application |
Five days |
|
3 |
The seven quality tools | – to develop the behavior of the participants in the field of quality tools- To recognize the basics of data collection and it is processing statistically.- to provide the knowledge, skills and values in order to enables workers to understand and use every tool, to develop scientific mechanisms to follow up its implementation and to measure the performance continuously
– to describe the tools of continuous improvement for operations – to use the continuous improvement tools – to identify ways to improve the quality – to identify the seven tools for quality control 7QC – to identify the seven tools for management and planning – to identify the statistical process control SPC |
Five days |
|
4 |
Internal Audit System of quality management ISO 9001/2008 | – To identify the basic standards that should be adopted in the internal audit of the quality management system.- To enhance the skills and the basics of internal audit in the quality management system for the participants.- to define the phases and the steps to be followed, and how to set up and write the plan and the internal audit report in accordance with the international standards of quality system ISO 9001: 2008 |
Three days |
|
5 |
course of the awareness of the requirements of the European Foundation for Quality Management EFQM | – the model of the European Foundation for Quality Management is one of the structures of the common used organizations in Europe and it is based on nine criteria, five of which represent the causes and four of which represent the results. The causes’ standards contain what the organization does and the results standards contain what is achieved by the organization. The results obtained from the causes help the improvement of the causes.- The objective is to develop the behavior of the participants in the field of causes and results in the European model for excellence and the requirements of each standard. |
Five days |
|
6 |
Course of evaluation according to RADAR methodology | – The mechanism of institutions evaluation is based on Radar Methodology (2013) RADAR, which is an assessment tool used in excellence-accredited model by the European Foundation for Quality Management EFQM.- Radar methodology is a dynamic framework for evaluation and powerful tool for management; it provides an organized methodology for evaluating the performance of any institution.- the RADAR logic expresses the need of any organization to:
• Determine the desired results as part of its strategy. • prepare and plan a full set of sound methodologies to achieve the desired results currently and in the future. • Apply methodologies in an orderly manner to ensure their implementation. • evaluate and improve the methodologies applied based on the observation and analysis of the results achieved and the ongoing learning activities. |
Five days |
|
7 |
Course of awareness of the specification of quality management ISO 9001/2008 | This course is designed to develop the participants’ behavior in the field of international standard requirements and how to plan and apply it on the ground, in addition to the continuous improvement and development |
Three days |
|
8 |
Strategic Risk Management | – develop the behavior of participants in the field of risk management.- identify the types of risks and their mechanisms- confirm the existence of a strategy for risk management
– provide the participants with knowledge, skills and values to enable them to draw and implement risk management plans – Develop scientific mechanisms to follow-up their implementation and measure the performance continuously |
Five days |
|
9 |
establishing quality systems according to ISO | This course aims to develop the participants’ behavior in the field of establishing quality management system according to ISO 9001/2008 through providing them with knowledge, skills and values to enable them to establish and formulate the system, to develop scientific mechanisms to follow up its implementation and to measure its performance continuously. |
Two weeks |
|
10 |
Establishing performance indicators and mechanisms to measure them | – To develop the behavior of the participants in the field of establishing key performance indicators KPIs and their measurement mechanisms.- To provide the participants with knowledge, skills and values to enable them to establish and measure performance in institutions of all kinds.- To understand the benefits and importance of identifying performance measurement indicators in institutions.
– To address the problems and obstacles to determining measuring institutional performance indicators in the government bodies. – to identify the balanced scorecards, their benefit, their use and their relationship to performance indicators – To identify the ways and methods of using the scorecards |
Five days |
|
11 |
Human Resources Management | – to develop the participants’ behavior and skills in the field of human resources management in accordance with the best practices, which enables be the targeted body to plan and establish systematic scientific system for the management of intellectual capital in the organization.- to plan manpower and estimated forecasting- to evaluate the staff and measure their job satisfaction and interaction
– to prepare training plans and measure training – Career substitution – Job descriptions – to establish incentives and rewards system, in addition to standards of grants linked to performance, innovation and development, innovation, its measurement mechanism and benefit determination. |
Five days |
|
12 |
Follow-up and evaluation course | – to strengthen the behavior of the participants in the field of performance follow-up- to adopt models of measuring the quality and quantity of deviations, if any, and the mechanism of risk management plans activation- to enable the participants to account and evaluate projects in a true and effective way
– To train the participants on the methods and means of positive thinking and getting rid of delusions and negative habits |
Four days |
|
13 |
Course of the mechanisms to identify the needs and requirements of service recipients and measuring customer satisfaction | – to enable the participants’ behavior in the field of identifying the needs and desires of the service recipient- to empower the participants with knowledge of how to prepare questionnaires of measurements and analyze them using computerized program spss and how to write reports and the resulted recommendations- to identify and acquire advanced skills on how to deal with clients and how to handle objections
– to identify modern ways and methods to understand clients and create familiarity with them through NLP science, which made the latest radical change in this field |
Four days |
|
14 |
Course of social responsibility | -to identify and learn the concept and principles of social responsibility-to identify the international standards for community responsibility-to identify the concepts of global organizations and community responsibility
-to be able to apply the social responsibility in the institution according to the best practices -to establishing societal responsibility methodology for the institution -to evaluate the organization according to social responsibility standards -to supervise the application of the concept of social responsibility |
Two days |
|
15 |
Course of managing the complaints and suggestions of the service recipients and staff
|
– to develop the behavior of the participants in the field of identifying the modern management concepts and in the field of increasing the satisfaction and loyalty to the institution through the complaints and suggestions- to develop the appropriate mechanisms to communicate and follow-up with the service recipients suggestions and complaints, and to analyze and make appropriate recommendations- to develop client service skills and dealing with them and to provide the participants with all the necessary skills of communication, reception, discussion and dialogue
– to enable the participants to identify the behavioral patterns of clients and the public and to train them on how to deal with every pattern – to enable the participants to understand the thoughts of others through the science of NLP – methods of addressing the clients complaints and objections – to familiarize the participants with the art of listening when dealing with the client complaints or objections |
Three days |
|
16 |
Suppliers course | – to develop the behavior of the participants in the field of classification of suppliers- to develop standards for suppliers evaluation and adopt them- to establish a permanent data base contribute to improve, develop and sustain the supply operations
– to raise the efficiency of workers in the area of procurement management, through introducing them to new ways to purchase and how to deal with suppliers – procurement management systems (PMS) – Strategic planning for purchase – to practice procurement management |
Four days |
|
17 |
Knowledge management | – To familiarize the participants with the nature of knowledge management and the excellence mechanism in this area.- to enable the participants in the field of knowledge concepts and introduce them to their terminology and to establish a management system contributes to the activation of knowledge management
– To enable the participants to establish a system for knowledge management in their organizations. – Elements, components, and foundations of knowledge management – The importance of knowledge management and its transfer to others, and the emergence of the concept of knowledge management – implicit and explicit types and categories of knowledge – The concept of knowledge maps and how are they prepared? |
One day |
|
18 |
Operations management | – to develop the behavior of the participants in the field of operations management- to familiarize the participant with the adopted scientific tools to control, simplify and improve operations management continuously- to review the models used and develop them in a way reflected on the efficiency, effectiveness and productivity of operations |
Three days |
|
19 |
Course of estimated budgets preparation | – to provide the participants with modern skills in the preparation of budgets- to enable the participants to prepare public budgets effectively and efficiently- to familiarize the participants with the latest methods and means in the preparation of budgets
– to enable the participants to prepare results-oriented budgets, which is the latest way in the preparation, evaluation and follow-up budgets and the most widespread in the world – to enable the participants to review and evaluate budgets sheet – to enable the participants to prepare budget estimates |
Three days |
|
20 |
Measurement of financial performance indicators | – to develop the behavior of the participants in the field of identification of results and financial performance indicators and their measurement mechanisms, to ensure guiding the future decisions of the organization to the optimal use of financial resources- to enable the participants to measure the effectiveness of the strategic plan through measuring the performance indicators- to familiarize the participants with the indicators used to measure performance
– to identify the benefits and importance of performance measurement indicators in institutions – to identify the problems and obstacles in the performance measurement indicators in the government bodies |
Five days |
|
21 |
training of trainers TOT | – to enable the participants to manage the training process- to enable the participants to supervise and coordinate the training process- to provide the participants with the necessary skills and techniques of trainers
– to provide the participants with the skills of presenting and addressing – to provide the participants with the skills to deal with the trainees and to establish work teams – to enable the participants to comprehend the meanings of body movements – To familiarize the participants with the critical factors in the training process |
Five days |
| 22 |
Second: training courses in the field of human and technical development
|
No |
Course title | Axes |
Course period |
| 1 |
communication skills |
• definition of communication with others • elements of communication • the terms of successful communication • the attributes of the sender and receiver • the basic principles of communication • non-verbal communication (body language) • the nine personal communication skills • listening and its role in the success of understanding and dialogue • leaders listening • stress relieve • Elements of understanding • basic tools for effective listening • How to pay an advice • Effective communication • The art of listening • The Art of Dialogue • impediments to communication process |
|
|
2 |
Course of marketing negotiation skills | • negotiate definition• elements of the negotiation process• stages of the negotiation process
• methods of the negotiation process • strategies of the negotiating process |
Three days |
|
3 |
Course of thinking skills
(The CORT Thinking Program) |
• overview about the development of thinking skills program• The difference between thinking and thinking skills• philosophy of De Bono In CoRT
• Program Components • Fundamentals of CoRT • the goals of CoRT • educational benefits resulting from the application of CoRT |
Two days |
|
4 |
problem-solving and decision-making | • management of decision-making process• thinking of decisions• methods to simplifying decision-making
• Decision-making • problems-solving • problems – analysis |
Three days |
|
5 |
Customer service | • definition of customer service• analytical understanding of the language of the client• momentary results
• decisions and possibilities • Shock absorbing • Field training |
Four days |
|
6 |
Course of change management | • self-knowledge and motivation to remaining or change• knowing the strengths and weaknesses of the individual and the group• The need for change and the gains that may be obtained by the institution or the individual
• identifying new trends and methods of adopting • Change starts from the individual, the group, then the institution • Change tools • reasons and mechanisms of change • Create real motives urge change • creating change leaders (the good example) |
Five days |
|
7 |
Course in mind management | the conscious and the subconscious mind and their secrets |
Four days |
|
8 |
human psyche engineering | full understanding of the mysteries of the human psyche and its composition |
Depends on the course |
|
9 |
Emotional Intelligence | • skills of self-control and emotion- control• skill of isolating the thought and mental work from emotions |
Depends on the course |
|
10 |
Specialized technical courses (entry, intermediate and advanced levels) | • Advertising Design / Coral Draw• web design
• networking and mail security • Social networks • Pictures / Photoshop • texts / technical writing, creative writing, writing techniques, narrative writing |
Depends on the course |
Third: training courses in the field of protection
|
No |
Course title |
Course duration |
|
1 |
fire prevention techniques | Five days |
| 2 | fire alarm systems |
Five days |
|
3 |
firefighters manual and automatic systems | Three days |
|
4 |
emergency exits |
Two days |
|
5 |
Holon’s alternatives |
Two days |
|
6 |
investigation into the causes of the fire |
Five days |
|
7 |
transfer and storage of liquefied gas and fuels tanks |
Two days |
|
8 |
contingency plans |
Two days |
|
9 |
designing fire alarm systems |
Two days |
| 10 | Designing fire extinguishing systems |
Four days |
|
11 |
designing smoke control and ventilation systems |
Two days |