Institutional Development Program


First: the program of institution evaluation and analysis

:the main axes

The experts at the center conduct field assessment of the targeted institution, whether private or governmental, according to the following specifications

Specification of the European Excellence EFQM-

Specification of quality management ISO 9001/2008-

Universally Approved Assessment Model RADAR-

The internal and external environment analysis according to the best international practice-

Preparinga report for the gaps with an enhanced database performance indicators show continuous improvement-

within a specific period

The evaluation and analysis result a solid foundation for the development and improvement in terms of the following

Identify the organizational needs and work structure-

Identify the infrastructure requirements-

Re-engineer processes and arrange the sequence and interaction of operations-

Identify opportunities for improvement in the field of automation and electronic partnerships maintaining the security-

and confidentiality of the information

Determine the causal relationship with the national objectives and results –oriented directions of the government-

Develop training programs according to the institution culture, environment and the scientific and practical level of-

the targeted body, in order for the training to be effective and achieve the desired goals

Second: the program of the development of institutional performance in the official institutions participating in King Abdullah II Award for Excellence in Government Performance and Transparency program, in the following manner

: Implementation of the undermentioned training courses

No Course Title No of courses
1 Strategic planning One
2 Management of strategic risk One
3 Follow-up and evaluation  One
4 Mechanisms to identify the needs and requirements of the service recipient and measuring the service recipient satisfaction  One
5 Social responsibility One
6 Management of complaints and suggestions of service recipients and staff One
7 Suppliers One
8 knowledge management One
9 Operations management One
10 Preparing estimation budgets One
11 measuring the financial performance indicators One
12 Developing performance indicators and their measuring mechanisms One
13 Human Resources Management One
14 Awareness of the requirements of the European Standard for Excellence  EFQM Three
15 Assessment according to RADAR methodology One
16 Awareness of quality managementspecification ISO 9001/2008 One
17 Internal audit of the quality system ISO 9001/2008 One
18 Studies and scientific research One

: Contribute to the planning and developing the methodologies set forth in the table below –

Leadership standard

Operations standard

Individuals standard

1.methodology of the preparation and review of the Strategic Plan

2.methodology of risk management

3.methodology of social responsibility

4.methodology of monitoring and evaluation

5.methodology of continuous improvement

6.methodology of results identification and analysis

7.methodology of formulation of senior management policy

1.methodology of complaints and suggestions2.methodology of possesses design

3.methodology of mapping

4.methodology of measuring process performance

5.methodology of supplier relationship management

6.methodology of operations simplification

7.methodology of operations limitation

8.methodology of service recipients satisfaction

9.methodology of overlapping points

1. methodology of employees retention

2.methodology of substitution Planning

3.methodology of complaints and suggestions

4.methodology of measuring employee satisfaction

5.methodology of granting bonuses

6.methodology of training

7.methodology of selection and appointment

8.methodology of prediction

9.methodology of performance evaluation

10.methodology of review and preparation of job description


Finance standard

Knowledge standard

1.methodology of inventory management

2.methodology of budget preparation procedure

3.methodology of financial reports preparation and recommendations submission

4.methodology of revenues increase and expenditures control

5.methodology of spend receipts procedures

6.methodology of bills procedure

7.methodology of internal audit

8.methodology of benefit cost

1.methodology of preparation of the annual statements

2.methodology of knowledge management

3.methodology of communications


Third: develop Quality Management System (QMS) according to the international standard ISO9001 / 2008

The experts of Rawa international company for training and consulting plan, develop, and implement quality management systems according to the international standards and train the concerned persons onits application and planning the internal audit in the organization or institution and ensure that the concerned institution obtain recognized certificate from international accredited companies certified in this field


The program is based on two parallel axisof work to obtain the ISO 9001-2008 certificate

The first axis: the establishment of quality control system within the company

The second axis: follow the steps to obtain the quality certificate

:Main pillars of ISO

Apply the terms of the standard ISO 9001-2008

Set the goals and policy

ISO procedures

Quality Manual

Forms and records

Instructionsof operations, inspection and quality plans

Steps to obtain ISO9001-2008

  1. Form quality work group
  2. Determine quality objectives
  3. Consult on the objectives of the overall quality for all branches of the company and determine the level of products quality
  4. Develop the general quality policy of the company
  5. Appoint a representative for quality management
  6. Conduct awareness programs for all cadres of the company (andcourses for the internal auditors)
  7. Develop and write the procedures that make up the system
  8. Writeadditional procedures
  9. Issue the full procedures for ISO system
  10. Write a quality manual and connect it to the procedures
  11. Plan and implement a preliminary internal review and a review of documents for ISO system
  12. Implement management review
  13. Agree with the company, which grants the ISO and set a date for the external audit
  14. Plan and implement a final internal review before the external audit
  15. Implement the external audi
  16. Obtain the ISO certificate.

:The targeted goals behind the application of quality system and ISO

  1. Meetthe clients’ requirements and achieve their expectations and satisfaction with the company’s products
  2. Increase the quality of products
  3. Increase the company’s profits
  4. Increase production and benefit from the available resources
  5. Reduce costs and achieve competitive price for the company’s products
  6. Develop methods of work within the company, reduce mistakes and easily adjust the cases of non-conformity.
  7. Reduce rejections ratios in sections, processes, reduce rates of customer reviews, find effective means to communicate with the clients, their complaints and suggestions,analyze the causes and adopt corrective and preventive measures to prevent any recurrence
  8. Promote the skills and abilities of workers, engineers and managers within the company
  9. Achieve the ISO and develop an effective quality system will be a factor of the company’s support factors.
  10. Achieve the ability of the company to compete, survive andclearly affect the market.
  11. Establish a strong system based on documentation and determines the tasks, responsibilities and authorities, which helps to motivate employees to implement their duties efficiently and effectively.

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